Defective Goods & Warranty

## What counts as a defect in filament

breaks in the strand inside the spool;
diameter outside the stated tolerance;
uneven filling — grains, cavities or voids in the strand;
signs of moisture: foaming, crackling and steam when printing correctly stored material;
colour or material not matching the order;
damage to the vacuum packaging or the spool in transit.

## Time limits

A claim may be made within 2 years of receiving the goods.
For the first 6 months the seller must prove the absence of a defect; afterwards the customer does.
We ask you to report a defect as early as possible: fresh photos and the remaining filament speed the process up considerably. This is a request, not a condition — it does not limit your rights.

## How to claim
Write to [email protected] or +995 555 106 853 and attach photographs: the whole spool, a close-up of the defect and, if possible, the print result. For diameter, a photo of a caliper measurement.

Photos help separate a material defect from printing conditions; a claim without them is still accepted, it simply takes longer.

## What you can ask for
The statutory order of remedies: replacement or repair → price reduction or termination of the contract. For filament, replacing the spool or refunding is the realistic outcome.

We confirm receipt of a claim within 2 working days and answer within 10 working days at the latest - see the complaint procedure. Refunds go back the way you paid.

These terms do not limit the rights granted to you by law.